INVALID LEAD POLICY

CustomerFunding takes great care in making sure that all information that is passed through the Clean Lead Technology is accurate and valid. Because of this regard for top quality service, CustomerFunding has created an Invalid Lead Policy. This policy assures that CustomerFunding will strive to maintain a high level of commitment in providing quality services for its Car Buying Customers and Dealer Partners.

Should a Dealer Partner have a concern for the validity of an application or lead provided by CustomerFunding, they can request a lead replacement on that submission. CustomerFunding will review and contact that customer to verify the validity of the submitted information. If CustomerFunding verifies that a customer's submission was invalid, the lead will be replaced for that submission on a one-for-one basis. All lead replacement requests that are submitted will be sent and verified through the CustomerFunding Quality Control Call Center.

As of September 18, 2007, CustomerFunding.com, Inc. will only accept invalid lead replacement requests through the CustomerFunding.com Dealer Log-In Website. A dealer must follow the following procedures:

1. 1. To submit a request for lead replacement on invalid customers, search for the invalid customer using the lookup methods and click on the "Request" link in the Credit Status column.
2. 2. Complete the form in full for each customer you wish to submit a lead replacement request for.

Invalid lead replacement requests must be submitted within ten (10) days of receiving the customer's information in order to qualify for the lead replacement. Requests will be submitted to the CustomerFunding Quality Control Call Center and a full review will be conducted on the customer to determine if a lead replacement should be honored.

Once the review is complete, a notice will be sent to the dealer to inform the dealer if the lead is validated or not. If a lead replacement is issued, the replacement will be delivered and tagged as a replacement lead. If the lead replacement request is found to be incorrect and the customer is still interested in purchasing a vehicle, CustomerFunding will work with the customer and treat them as a hot lead or attempt to schedule an appointment with dealer. The dealer will be notified either way of an approved or declined lead replacement request. Several days will be allowed for the review to be conducted. For assistance with the lead replacement request system, please contact the CustomerFunding.com, Inc. dealer services department by phone at (877) 784-1030.

Note: In the event that CustomerFunding is unable to satisfy a lead replacement requirement, cash credit will be applied toward your next monthly invoice.

CustomerFunding will not provide a lead replacement for the folowing:

1. Duplicate applications from other sources. CustomerFunding has no control if the consumer submits information through multiple companies. (We will only replace applications that were sent to the dealer from CustomerFunding more than once within a 30 day window of submission. CustomerFunding already has a duplication removal process in place through its Clean Lead™ Technology).
2. If the customer has purchased a vehicle since application submission date.